Frequently Asked Questions

COVID-19/CORONAVIRUS

How do I book a reservation?

You can book directly on this website using the "check availability box" to the left. Or you can call our office at 541-475-1085, and a Vacation Specialist will gladly help you.
 

Is booking Online secure?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider's database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
 

Can I bring my pet with me?

 We offer several rental options, some allowing pets and others not. You can either look at our properties online by clicking on the "Accommodations" tab above and see if the home you are looking at allows pets. Or you can call our office at 541-475-1085, and a receptionist would love to help you find a home that is just right for you and your pet.
 

What are the benefits of a "fully equipped" rental?

 Our rentals are stocked so that you always feel like you are coming "home"! This includes a bed, kitchen supplies for basic cooking needs, and a full bathroom.

Can I put up a tent?

Sorry, no, we do not allow tent camping.
 

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Your Health, Welfare, and safety are our #1 Priority at Lake Simtustus Resort

Your Health, Welfare, and safety are our #1 Priority at Lake Simtustus Resort
The safety and well-being of our guests and colleagues are always a top priority. We are closely monitoring the guidance of the World Health Organization and the Centers for Disease Control and Prevention regarding the spread of COVID-19/ Coronavirus. Our focus is to ensure we meet our guest's needs while doing our part to keep you, our associates, and our communities safe.

Based on the current national state of emergency we would ask that if you are experiencing any type of illness including respiratory problems, fever, sore throat, cough, or sudden shortness of breath now or within the last 14 days, that you choose to visit us at a later date and remain at your residence until you are well. This also applies to those who have traveled internationally within the last 14 days, worked in a healthcare setting with confirmed cases of COVID-19, or had close contact with a person known to have Coronavirus- (COVID-19). 

Your health, welfare, and safety are paramount when you stay at Lake Simtustus Resort. Noting that the news is dominated by Coronavirus, we wanted to personally reach out and let you know that we have implemented increased cleaning protocols and processes.

We are closely monitoring the guidance of the World Health Organization and the Centers for Disease Control and Prevention regarding the spread of the virus. Our focus is to ensure we meet our guest's needs while doing our part to keep you, our associates, and our communities safe.

Here are some highlights:

We have enhanced techniques used to clean homes before and after each stay. We are paying particular attention to high touch point areas including but not limited to keys, and buttons, door handles, locks and latches, light switches, surfaces, telephones, television remote controls, bathroom fixture handles, handrails, and so forth. We are also using cleaning solutions that are EPA-approved to be effective against COVID-19 as well as harder-to-kill viruses. Additionally, we have heightened sanitizing attention to their common areas, such as the front desk, service items, and common areas.

In addition, we are taking steps to ensure the welfare of our associates. This includes:

If they are not feeling well or an immediate family member is not feeling well, we ask that they stay home to avoid passing it on to others.
Keep their hands clean and wash their hands properly. We ask that they use hand sanitizer whenever possible.  
Regularly wiping down and sanitizing their workspace.
Maintain a healthy lifestyle (proper diet, sleep, and exercise) to help keep their immune system strong.
Importantly, if they have flu-like symptoms, they are advised to consult a doctor and seek medical care.

Your health and well-being are our highest priority now and always when you choose to stay with Lake Simtustus Resort. If you have any questions, or concerns, or require additional information regarding the above, please do not hesitate to reach out to a team member at any time. Thank you for your continued business.

Sincerely,

Lake Simtustus Resort